Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of ultrasound-scan services provided by London Ultrasound. By booking an appointment, you agree to be bound by these terms. Please read them carefully before proceeding with your booking.

2. Booking and Appointments

2.1 Booking Confirmation

Your appointment is confirmed once you receive a booking confirmation email. Please arrive 10 minutes before your scheduled time to complete any necessary paperwork.

2.2 Cancellations and Rescheduling

• 24+ hours' notice: Free cancellation or rescheduling
• Less than 24 hours' notice: 50% cancellation fee
• No-show without notice: 100% charge

2.3 Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule your appointment. A cancellation fee may apply depending on notice given.

3. Payment Terms

3.1 Payment Methods

We accept payment by credit/debit card, bank transfer, or cash. Payment is required at the time of booking or on the day of your appointment.

3.2 Insurance Claims

If paying via private health insurance, you must obtain pre-authorisation from your insurer before your appointment. You remain responsible for payment if your insurer declines the claim.

3.3 Refunds

Refunds are provided for cancellations made with 24+ hours' notice. Refunds are processed within 5-10 working days to the original payment method.

4. Clinical Services

4.1 Scope of Service

We provide diagnostic ultrasound-scan services and therapeutic injection procedures. We do not provide treatment, prescriptions, or ongoing medical management. You should consult your GP or specialist consultant for treatment decisions.

4.2 Limitations of Ultrasound

Ultrasound-scanning has limitations and cannot detect all abnormalities. A normal scan does not guarantee absence of disease. Further investigations may be required based on clinical findings.

4.3 Pregnancy Scans

Pregnancy scans cannot guarantee a healthy baby or detect all abnormalities. Some conditions may not be visible on ultrasound or may develop later in pregnancy. We follow NHS Fetal Anomaly Screening Programme (FASP) guidelines.

5. Reports and Results

5.1 Report Delivery

You will receive immediate verbal results after your scan. Detailed written reports are provided within 24 hours via email and post. Reports are also sent to your GP with your consent.

5.2 Urgent Findings

If we identify urgent findings requiring immediate medical attention, we will inform you immediately and contact your GP or arrange emergency referral as appropriate.

5.3 Report Accuracy

All reports are prepared by qualified sonographers and reviewed by consultant radiologists. However, interpretation of ultrasound images involves clinical judgement and a small margin of error exists.

6. Patient Responsibilities

• Provide accurate medical history and current medications
• Follow preparation instructions for your scan
• Inform us of any allergies or medical conditions
• Attend appointments on time
• Inform us immediately if you are pregnant (for non-pregnancy scans)
• Follow up with your GP regarding scan results and recommendations

7. Consent

By attending your appointment, you consent to:

• Ultrasound-scan examination or injection procedure
• Storage of medical records and images
• Sharing of reports with your GP (unless you opt out)
• Use of anonymised data for quality improvement and training

8. Liability

8.1 Professional Indemnity

We maintain professional indemnity insurance covering all clinical services. Our liability is limited to the amount covered by our insurance policy.

8.2 Limitation of Liability

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including equipment failure, staff illness, or force majeure events.

9. Complaints

If you are dissatisfied with our services, please contact us immediately at [email protected]. We will investigate all complaints thoroughly and respond within 28 days. You may also contact the Care Quality Commission (CQC) if you remain unsatisfied.

10. Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details of how we handle your information.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with an updated date. Continued use of our services constitutes acceptance of revised terms.

12. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information